Privacy Policy

This Privacy Policy describes how Digital Reach MY ("we", "us", or "our") collects, uses, and protects your personal data when you use our online platform or services related to digital marketing. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

This policy is effective from January 1, 2024.

Information We Collect

We collect information to provide and improve our services to you. The types of personal data we may collect include:

• Identity Data: Such as your name, job title, and company name.
• Contact Data: Such as your postal address.
• Technical Data: Such as internet protocol (IP) addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our site and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Data

We collect data through various methods, including:

• Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us.
• Automated technologies or interactions: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data by using cookies and other similar technologies.
• Third parties: We may receive personal data about you from third parties, such as analytics providers or search information providers.

Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where you have given consent to the processing.

How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our services, including managing your account and providing customer support.
• To process and manage payments for services.
• To communicate with you, including sending you updates, security alerts, and support messages.
• To improve our services and site based on your usage and feedback.
• To understand how our site is used and to develop new services.
• To send you marketing and promotional communications where you have agreed to receive them.
• To comply with legal obligations and protect our legal rights.

Data Sharing

We may share your personal data with trusted third parties who assist us in operating our site, conducting our business, or serving you, provided that those parties agree to keep this information confidential and process it in accordance with applicable data protection laws. These may include service providers who perform functions on our behalf, such as IT service providers, hosting providers, and payment processors.

We may also disclose your personal data:

• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• In connection with a business transaction, such as a merger, sale of assets, or acquisition, where your personal data may be transferred as part of the transaction.

We do not sell your personal data.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data (data portability).
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

Cookies

Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

International Transfers

We may transfer your data outside of the country where it was collected, including to countries that may not provide the same level of data protection as your home country. Where we transfer your personal data internationally, we will take appropriate steps to ensure that your personal data is treated securely and in accordance with this privacy policy and applicable data protection laws, such as relying on adequacy decisions, standard contractual clauses, or other legally approved transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

Digital Reach MY
10 Jalan Sultan Ismail, Level 25, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250, Malaysia.